2.0 Terms and Conditions
Welcome to Fmart provides access the mobile application/app to you subject to the terms and conditions (“Terms”) set out on this page. By using the app, a registered user in terms of the eligibility criteria set out herein (“User”) agree to be bound by the Terms. Please read them carefully as your continued usage of the app, you signify your agreement to be bound by these terms. If you do not want to be bound by the Terms, you must not use the app or our services.
2.1 Governing Law
These terms of service and any separate agreements whereby we provide you services shall be governed by and construed and interpreted in accordance with the applicable laws governing eCommerce in Bangladesh. Any and all actionable legal claim or proceedings arising out of, or in connection to this website, must be brought within the jurisdiction of a competent Court in Bangladesh.
2.2 Promotional Activity
Fmart uses various advertisements and commercials which are truthful and are not deceptive or unfair to the best of our knowledge and belief. Every user is under the obligation to go through the relevant information contained on the shop before using the service and it will be assumed that each user is aware of every piece of information provided on the shop. Images of products on the shop are for and by reference only and the actual product may vary from the corresponding image exhibited.
2.3 Discounts and Allowances
Discounts and allowances are reductions of the basic price of products or services. The value of the discount coupon will not be refunded on returns or exchanges after using for a successful order from fmart. Users having multiple accounts under the same Cell Phone number, or email address cannot avail the discounts or offers more than once, as is the policy. Fmart holds the right to change/revise/modify any Discount offers OR Promotional Allowances without prior notice. Customer is entitled to comply accordingly. Customers cannot avail multiple discount offers in a single order. For example if a customer uses 2X vouchers then he cannot use reward points or any other discount along with the ordered item.
2.4 F:Points / Reward Points
F:Point is one kind of reward point earned through using the Fanfare platform. Similar to reward points from Super Shops, e-commerce stores, or credit cards, F:Points can be used to access benefits within the Fanfare ecosystem. However, unlike other reward points, F:Points are exclusively tied to the Fanfare platform and cannot be used or transferred outside of it.
2.4.1 F:Point Restrictions:
F:Points are non-transferable. You cannot share, sell, or trade your F:Points with other individuals. Attempting to use F:Points as a form of currency or to exchange them for goods or services outside of Fanfare is strictly prohibited. Any such actions may result in penalties, including but not limited to suspension or termination of your Fanfare account.
It is also highly prohibited that Fanfare as an organization or stakeholders of Fanfare can’t buy or sell any F:point from or to anybody. Fanfare neither requests nor encourages any monetary transactions in exchange of F:points. These are reward points, earned through user activities and can only be redeemed as discounts when purchasing products or services within the Fanfare ecosystem.
2.4.2 F:Point Redemption:
You can redeem your F:Points for various benefits within the Fanfare platform, such as discounts on Fmart purchases, in-app subscription fees, or access to exclusive features. Specific redemption options and terms may apply.
Currently, a 1 (one) taka discount can be availed for every 5 (five) reward points redeemed. However, this discount rate may be changed or discontinued at any time at the sole discretion of Fanfare Bangladesh Limited.
2.4.3 F:Point Penalties:
Repeated order cancellations, product returns, or suspicious activity may result in F:Point penalties, account suspension, or termination. Fanfare reserves the right to take legal action in cases of severe or repeated violations.
2.4.4 FAQs RELATED TO F:POINTS
2.4.4.1 How can I increase my F:points (reward points)?
Fanfare always welcomes a new user by rewarding his/her registration process for updating some basic info. After successfully logged-in, there are many ways to earn/increase F:ponts, such as video monetization, winning a contest, sports prediction and referral-registration etc. Moreover, fanfare is on the way of rewarding user’s in app activities by giving F:points. We’re continually exploring new ways to reward our users.
2.4.4.2 Can I buy or sell F:points?
The buying or selling of F:point is strictly prohibited, whether to another user, an outsider, or even Fanfare itself. F:point cannot be bought or sold in any form. This facility is only for redeeming as discounts when purchasing products or services within the Fanfare ecosystem.
2.4.4.3 Can I transfer my F:points to another Fanfare user?
No, F:pont is nontransferable to anybody, this reward points can only be redeemed by you from your account.
2.4.4.4 Can I use my F:points out of Fanfare?
No, there is no way to use your F:pont anywhere other than Fanfare platform.
2.4.4.5 How can I redeem my F:points (reward points)?
There are various ways and very simple. At the time of purchasing products or services from Fmart, paying in app subscription fees, accessing some features or facilities as designed and specified only for the Fanfare app users. Generally, you are allowed to enjoy maximum 80% discount on every purchase which is subject to redeem up to 75% of the reward balance.
2.4.4.6 Will my F:points expire?
Your F:Points currently do not expire. However, we reserve the right to modify this policy in the future. We will provide ample notice of any changes.
2.4.4.7 How can I check my F:Points balance and history?
Login to your Fanfare account and click on three dots on the top-right corner, you’ll find ‘My Reward’ in the list. You’ll see your reward balance by clicking on the ‘My Reward’. For viewing the details, you have click on ‘History’.
2.4.4.8 For what reasons my F:points can be forfeited or taken back?
Any fraudulent activity, abuse, or misrepresentation related to Fanfare platform may result in the forfeiture of earned F:Points and other applicable penalties. Specially, non-human related referral and suspicious activities might lead to the revocation of F:Points. Moreover, repeated order cancellations, returning products from the point of delivery may also cause penalties. Any such actions may result in penalties, including but not limited to suspension or termination of your Fanfare account.
2.5 Cash Reward
Sometimes, Fanfare offers special opportunities for users to earn cash rewards, including through contests and game participation, content development & copyright selling, marketing/promotional collaboration, influencer/celebrity endorsement etc. Additionally, we maintain detailed records of all financial transactions, including order cancellations and refunds.
A “Cash Reward” represents any monetary value claimable by a user. Users can utilize these funds for purchases within the Fanfare ecosystem, request refunds through their original payment method, or get directly through their bank or mobile financial service or, in very exceptional cases, in cash. Vat/Tax or charges will be applied as per policy and govt rules.
Fanfare reserves the right to impose financial penalties on users who engage in abusive behavior, including:
- Unjustified returns of delivered products
- Repeated order cancellations
- Cheating, suspicious or fraudulent activity
These penalties may be imposed to deter future misconduct and recover associated costs. Fanfare maintains detailed records of all actions taken and their justifications.
Fanfare strictly prohibits fund deposit or transfer to user’s Fanfare account directly by the users. Fanfare doesn’t facilitate any direct deposit and withdrawal of funds like any financial institute or services. We are committed to transparent financial reporting and user access to transaction history.
2.6 Referral Program
Fanfare rewards its loyal userbase. Under this program any logged-in user can refer and earn easily. There is no referral limitation until this program is active, but every successful referral is subject to some conditions. Fanfare’s users can earn 50 F:points for every successful referral registration.
2.6.1 Referral Eligibility:
To participate in the Fanfare Referral Program, a user must:
- Be a registered and active Fanfare user.
- Have an active and unrestricted Fanfare account.
- Possess a unique referral code, also known as a Fanfare ID.
Users with suspended, restricted, or terminated accounts, as well as non-human entities, are ineligible for the program.
2.6.2 Referral Process:
Users share their unique referral link or code with friends and family. A successful referral occurs when the referred friend (Referee):
- Is a human being who is not a pre-existing Fanfare user.
- Accurately enters the referrer’s code during the registration process.
- Becomes an active Fanfare user by logging in at least once after one week of registration.
- Demonstrates engagement within the Fanfare app through actions such as publishing a video or post. Alternative forms of engagement may be considered at Fanfare’s discretion.
Referring non-human entities or engaging in suspicious referral activities may result in penalties, including but not limited to account suspension or termination.
2.6.3 Referral Rewards:
Referring users earn 50 F:Points for each successful referral. There is currently no limit on the number of referrals or rewards.
Any fraudulent activity, abuse, or misrepresentation related to this program is strictly prohibited and may result in legal action. Fanfare reserves the right to modify or terminate the program at any time, with or without notice.
2.6.4 FAQs RELATED TO REFERRAL PROGRAM
2.6.4.1 Is there any difference between F:Points of referral program and other programs?
No, there is no difference.
2.6.4.2 Where will I get my refer code?
Your Fanfare ID under this platform is your refer code, you’ll find it in your home page, profile page and also in the referral history page.
2.6.4.3 How many times I can refer?
There is no limit, Fanfare encourages all your referral efforts. However, each individual can only be referred once. Any attempt to refer the same person multiple times will be considered invalid.
2.6.4.4 Can I refer same person once and again?
No, any attempt to refer the same person multiple times will be considered invalid. It is strictly prohibited.
2.6.4.5 For what reasons my referral F:points can be forfeited or revoked?
Any fraudulent activity, abuse, or misrepresentation related to this program may result in the forfeiture of earned F:Points and other applicable penalties. Additionally, failure to meet referral program conditions may lead to the revocation of F:Points.
2.6.4.6 How can I check my successful referral history?
Login to your Fanfare account and click on three dots on the top-right corner, you’ll find ‘Invite Friends’ in the list. You’ll see your referral history by clicking on the ‘‘Invite Friends’’.
2.6.5 Changes Terms and Conditions
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
Contact Us
Customer’s satisfaction is our maximum priority. We provide round the clock customer care service.
Hotline: +880 1321-177624, +880 1321-177625
Email: support@fanfare.com.bd