Privacy Policy

Last updated: July 25, 2023

General

This policy covers how we treat your information (including personal information) that we collect and receive, including information related to your visit or use (including past visits or use) of our websites, emails, platforms, mobile sites, applications, other products, and/or services.

Data that we collect

When you use our shop, we collect and store your information which is provided by you from time to time. In general, you can visit the shop without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service, product, or feature on the shop.

Personal information is information about you that is personally identifiable like your name, address, email address, phone number, gender, age, billing, or credit card information and that is not otherwise publicly available. The term information shall include personal information.

When you sign up for the Platform using a third-party account like Gmail and Facebook, you will share your username, user ID, profile picture and email address.

Transaction records/data, such as details about orders and payments, bank account details, credit card account, and payment information.

Technical data, such as Internet protocol (IP) address, your login data, and version, time zone setting and location, device information, international mobile equipment identity, device identifier, IMEI, MAC address, cookies (where applicable) and other information and technology on the devices you use to access the app.

Cookies

When you use our shop. we may store some information on your mobile phone or other device used to access the app. “Cookies” are small files placed on your hard drive that assist us in providing our services. Cookies do not contain any of your personal information. We offer certain features that are only available through the use of a “cookie”. We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. Most cookies are “session cookies,” meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline/delete our cookies if your device permits, although in that case, you may not be able to use certain features on the Platform and you may be required to re-enter your password more frequently during a session. Additionally, you may encounter “cookies” or other similar devices on certain pages of the Platform that are placed by third parties. We do not control the use of cookies by third parties.

Customer Service

We may also collect data when you interact with our customer service in order to assist you and to improve the operation of the app.

How we use your data

The information that we collect is used to contact you, administer your accounts, for research, and to improve the quality and your experience of the Site and develop our present and future products and services and provide information about these products and services to you. We will not sell, share or disclose your information with any third party without your consent, except as provided for in this policy. We may disclose your information to service providers whom you may be required such information for the provisions of services selected by you

How can you edit/delete your account and information :

You have the right to correct any inaccurate or incomplete personal information that we have collected about you.
You have the right to delete your account with us and all the personal information that we have collected about you. To do this, you have to place a request by sending an email to support@fanfare.com.bd providing valid account information. We will validate your request authentication before deletion of your account. Once you have deleted your account, it will be permanently deleted and you will not be able to reactivate it. You will also not be able to retrieve any of the content or information you have added to your account. And none of your content or your information will be available anywhere on our platform.

Protection of your data

Your information that is provided to us or collected by us shall be protected in accordance with standard market practices applicable to similar businesses. Whenever you access your account information, we offer the use of a secure server. Once your information is in our possession, we adhere to our security guidelines to protect it against unauthorized access. However, by using the app, the users accept the inherent security implications of data transmission over the internet and the World Wide Web which cannot always be guaranteed as completely secure, and therefore, there would always remain certain inherent risks regarding use of the Platform. Users are responsible for ensuring the protection of login and password records for their account.

Changes to this Privacy Policy

Please check our Privacy Policy periodically for changes. We may update this Privacy Policy to reflect changes to our information practices. We will alert you to significant changes by posting the date our policy got last updated, placing a notice on our Platform, or by sending you an email when we are required to do so by applicable law.

Complaints, Questions and Suggestions

If you have questions, suggestions, or require contacting us as per this policy, please contact us at mail to: support@fanfare.com.bd

Terms and Conditions

 

Welcome to Fmart provides access the mobile application/app to you subject to the terms and conditions (“Terms”) set out on this page. By using the app, a registered user in terms of the eligibility criteria set out herein (“User”) agree to be bound by the Terms. Please read them carefully as your continued usage of the app, you signify your agreement to be bound by these terms. If you do not want to be bound by the Terms, you must not use the app or our services.

Governing Law

These terms of service and any separate agreements whereby we provide you services shall be governed by and construed and interpreted in accordance with the applicable laws governing eCommerce in Bangladesh. Any and all actionable legal claim or proceedings arising out of, or in connection to this website, must be brought within the jurisdiction of a competent Court in Bangladesh.

 

Promotional Activity

Fmart uses various advertisements and commercials which are truthful and are not deceptive or unfair to the best of our knowledge and belief. Every user is under the obligation to go through the relevant information contained on the shop before using the service and it will be assumed that each user is aware of every piece of information provided on the shop. Images of products on the shop are for and by reference only and the actual product may vary from the corresponding image exhibited.

 

Discounts and Allowances

Discounts and allowances are reductions of the basic price of products or services. The value of the discount coupon will not be refunded on returns or exchanges after using for a successful order from fmart. Users having multiple accounts under the same Cell Phone number, or email address cannot avail the discounts or offers more than once, as is the policy. Fmart holds the right to change/revise/modify any Discount offers OR Promotional Allowances without prior notice. Customer is entitled to comply accordingly. Customers cannot avail multiple discount offers in a single order. For example if a customer uses 2X vouchers then he cannot use reward points or any other discount along with the ordered item.

 

 

F:Points / Reward Points

F:Point is one kind of reward point earned through using the Fanfare platform. Similar to reward points from Super Shops, e-commerce stores, or credit cards, F:Points can be used to access benefits within the Fanfare ecosystem. However, unlike other reward points, F:Points are exclusively tied to the Fanfare platform and cannot be used or transferred outside of it.

F:Point Restrictions:

F:Points are non-transferable. You cannot share, sell, or trade your F:Points with other individuals. Attempting to use F:Points as a form of currency or to exchange them for goods or services outside of Fanfare is strictly prohibited. Any such actions may result in penalties, including but not limited to suspension or termination of your Fanfare account.

F:Point Redemption:

You can redeem your F:Points for various benefits within the Fanfare platform, such as discounts on Fmart purchases, in-app subscription fees, or access to exclusive features. Specific redemption options and terms may apply.

F:Point Penalties:

Repeated order cancellations, product returns, or suspicious activity may result in F:Point penalties, account suspension, or termination. Fanfare reserves the right to take legal action in cases of severe or repeated violations.

FAQs RELATED TO F:POINTS

1. How can I increase my F:points (reward points)?

Fanfare always welcomes a new user by rewarding his/her registration process for updating some basic info. After successfully logged-in, there are many ways to earn/increase F:ponts, such as video monetization, winning a contest, sports prediction and referral-registration  etc. Moreover, fanfare is on the way of rewarding user’s in app activities by giving F:points. We’re continually exploring new ways to reward our users.

2. Can I transfer my F:points to another Fanfare user?

No, F:pont is nontransferable to anybody, this reward points can only be redeemed by you from your account.

3. Can I use my F:points out of Fanfare?

No, there is no way to use your F:pont anywhere other than Fanfare platform.

4. How can I redeem my F:points (reward points)?

There are various ways and very simple. At the time of purchasing products or services from Fmart, paying in app subscription fees, accessing some features or facilities as designed and specified only for the Fanfare app users. Generally, you are allowed to enjoy maximum 80% discount on every purchase which is subject to redeem up to 75% of the reward balance.

5. Will my F:points expire?

Your F:Points currently do not expire. However, we reserve the right to modify this policy in the future. We will provide ample notice of any changes.

6. How can I check my F:Points balance and history?

Login to your Fanfare account and click on three dots on the top-right corner, you’ll find ‘My Reward’ in the list. You’ll see your reward balance by clicking on the ‘My Reward’. For viewing the details, you have click on ‘History’.

7. For what reasons my F:points can be forfeited or taken back?

Any fraudulent activity, abuse, or misrepresentation related to Fanfare platform may result in the forfeiture of earned F:Points and other applicable penalties. Specially, non-human related referral and suspicious activities might lead to the revocation of F:Points. Moreover, repeated order cancellations, returning products from the point of delivery may also cause penalties. Any such actions may result in penalties, including but not limited to suspension or termination of your Fanfare account.

 

 

Cash Reward

Sometimes, Fanfare offers special opportunities for users to earn cash rewards, including through contests and game participation, content development & copyright selling, marketing/promotional collaboration, influencer/celebrity endorsement etc. Additionally, we maintain detailed records of all financial transactions, including order cancellations and refunds.

A “Cash Reward” represents any monetary value claimable by a user. Users can utilize these funds for purchases within the Fanfare ecosystem, request refunds through their original payment method, or get directly through their bank or mobile financial service or, in very exceptional cases, in cash. Vat/Tax or charges will be applied as per policy and govt rules.

 

Fanfare reserves the right to impose financial penalties on users who engage in abusive behavior, including:

  • Unjustified returns of delivered products
  • Repeated order cancellations
  • Cheating, suspicious or fraudulent activity

These penalties may be imposed to deter future misconduct and recover associated costs. Fanfare maintains detailed records of all actions taken and their justifications.

 

Fanfare strictly prohibits fund deposit or transfer to user’s Fanfare account directly by the users. Fanfare doesn’t facilitate any direct deposit and withdrawal of funds like any financial institute or services. We are committed to transparent financial reporting and user access to transaction history.

 

Referral Program

Fanfare rewards its loyal userbase. Under this program any logged-in user can refer and earn easily. There is no referral limitation until this program is active, but every successful referral is subject to some conditions. Fanfare’s users can earn 50 F:points for every successful referral registration.

Referral Eligibility:

To participate in the Fanfare Referral Program, a user must:

  • Be a registered and active Fanfare user.
  • Have an active and unrestricted Fanfare account.
  • Possess a unique referral code, also known as a Fanfare ID.

Users with suspended, restricted, or terminated accounts, as well as non-human entities, are ineligible for the program.

Referral Process:

Users share their unique referral link or code with friends and family. A successful referral occurs when the referred friend (Referee):

  • Is a human being who is not a pre-existing Fanfare user.
  • Accurately enters the referrer’s code during the registration process.
  • Becomes an active Fanfare user by logging in at least once after one week of registration.
  • Demonstrates engagement within the Fanfare app through actions such as publishing a video or post. Alternative forms of engagement may be considered at Fanfare’s discretion.

Referring non-human entities or engaging in suspicious referral activities may result in penalties, including but not limited to account suspension or termination.

Referral Rewards:

Referring users earn 50 F:Points for each successful referral. There is currently no limit on the number of referrals or rewards.

Any fraudulent activity, abuse, or misrepresentation related to this program is strictly prohibited and may result in legal action. Fanfare reserves the right to modify or terminate the program at any time, with or without notice.

FAQs RELATED TO REFERRAL PROGRAM

1. Is there any difference between F:Points of referral program and other programs?

No, there is no difference.

2. Where will I get my refer code?

Your Fanfare ID under this platform is your refer code, you’ll find it in your home page, profile page and also in the referral history page.

3. How many times I can refer?

There is no limit, Fanfare encourages all your referral efforts. However, each individual can only be referred once. Any attempt to refer the same person multiple times will be considered invalid.

4. Can I refer same person once and again?

No, any attempt to refer the same person multiple times will be considered invalid. It is strictly prohibited.

5. For what reasons my referral F:points can be forfeited or revoked?

Any fraudulent activity, abuse, or misrepresentation related to this program may result in the forfeiture of earned F:Points and other applicable penalties. Additionally, failure to meet referral program conditions may lead to the revocation of F:Points.

6. How can I check my successful referral history?

Login to your Fanfare account and click on three dots on the top-right corner, you’ll find ‘Invite Friends’ in the list. You’ll see your referral history by clicking on the ‘‘Invite Friends’’.

 

Changes Terms and Conditions

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

 

Prediction & Contest Participation: Terms and Conditions

 

  1. One Device, One Account Rule:

Participants are allowed to use only one device and one account to make predictions and participate in contests on the Fanfare mobile app.

Any attempt to create multiple accounts on a single device or using multiple devices for a single account is strictly prohibited.

 

  1. User Conduct

2.1 Prohibited Activities: Participant agrees not to engage in any activity that disrupts or interferes with the Fanfare mobile app or the servers and networks connected to the app.

2.2 Content: Participants are solely responsible for the content they submit.

Fanfare reserves the right to remove any content that violates these Terms and Conditions or is otherwise deemed inappropriate.

 

  1. Eligibility:

Participants must be at least 18 years old and have the legal capacity to enter into agreements.

Employees of Fanfare and their immediate family members are not eligible to participate in predictions and contests.

 

  1. Fair Play:

Predictions should be made in a fair and honest manner, based on genuine beliefs about the outcome of the events.

Cheating, using bots, or any form of unfair practices to influence predictions or contest results is strictly prohibited and will result in immediate disqualification and potential legal action.

 

  1. Accuracy of Information:

Participants must provide accurate and up-to-date information when creating an account and making predictions.

Fanfare reserves the right to disqualify participants providing false or misleading information.

 

  1. Prizes and Rewards:

Prizes and rewards, if applicable, will be awarded as specified in the contest details.

Winners will be notified through the Fanfare app or via email. Even, winners may need to present physically to collect winning reward/s. If a winner does not respond within the specified time, the prize may be forfeited, and an alternate winner may be selected.

 

  1. Content Guidelines:

Participants are responsible for the content they submit, including predictions and comments.

Content that is offensive, discriminatory, or violates the terms of service will be removed, and the user may face automatic account suspension or ban by the system engine.

 

  1. Technical Issues:

Fanfare is not responsible for any technical malfunctions, failures, or delays in the app

Fanfare is not liable for any lost or stolen predictions, prizes, or virtual items.

 

  1. Modification of Rules:

Fanfare reserves the right to modify the rules and guidelines for predictions and contests at any time with prior notice with official declaration of specific show cause.

Participants are encouraged to review the rules periodically for any updates or changes.

 

  1. Governing Law:

These rules (T&C) are governed by and construed in accordance with the Fanfare Bangladesh Ltd. company policies.

 

Contact Us

Customer’s satisfaction is our maximum priority. We provide round the clock customer care service.

Hotline: +880 1321-177624, +880 1321-177625

Email: support@fanfare.com.bd