Privacy Policy

Last updated: July 25, 2023

General

This policy covers how we treat your information (including personal information) that we collect and receive, including information related to your visit or use (including past visits or use) of our websites, emails, platforms, mobile sites, applications, other products, and/or services.

Data that we collect

When you use our shop, we collect and store your information which is provided by you from time to time. In general, you can visit the shop without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service, product, or feature on the shop.

Personal information is information about you that is personally identifiable like your name, address, email address, phone number, gender, age, billing, or credit card information and that is not otherwise publicly available. The term information shall include personal information.

When you sign up for the Platform using a third-party account like Gmail and Facebook, you will share your username, user ID, profile picture and email address.

Transaction records/data, such as details about orders and payments, bank account details, credit card account, and payment information.

Technical data, such as Internet protocol (IP) address, your login data, and version, time zone setting and location, device information, international mobile equipment identity, device identifier, IMEI, MAC address, cookies (where applicable) and other information and technology on the devices you use to access the app.

Cookies

When you use our shop. we may store some information on your mobile phone or other device used to access the app. “Cookies” are small files placed on your hard drive that assist us in providing our services. Cookies do not contain any of your personal information. We offer certain features that are only available through the use of a “cookie”. We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. Most cookies are “session cookies,” meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline/delete our cookies if your device permits, although in that case, you may not be able to use certain features on the Platform and you may be required to re-enter your password more frequently during a session. Additionally, you may encounter “cookies” or other similar devices on certain pages of the Platform that are placed by third parties. We do not control the use of cookies by third parties.

Customer Service

We may also collect data when you interact with our customer service in order to assist you and to improve the operation of the app.

How we use your data

The information that we collect is used to contact you, administer your accounts, for research, and to improve the quality and your experience of the Site and develop our present and future products and services and provide information about these products and services to you. We will not sell, share or disclose your information with any third party without your consent, except as provided for in this policy. We may disclose your information to service providers whom you may be required such information for the provisions of services selected by you

How can you edit/delete your account and information :

You have the right to correct any inaccurate or incomplete personal information that we have collected about you.
You have the right to delete your account with us and all the personal information that we have collected about you. To do this, you have to place a request by sending an email to support@fanfare.com.bd providing valid account information. We will validate your request authentication before deletion of your account. Once you have deleted your account, it will be permanently deleted and you will not be able to reactivate it. You will also not be able to retrieve any of the content or information you have added to your account. And none of your content or your information will be available anywhere on our platform.

Protection of your data

Your information that is provided to us or collected by us shall be protected in accordance with standard market practices applicable to similar businesses. Whenever you access your account information, we offer the use of a secure server. Once your information is in our possession, we adhere to our security guidelines to protect it against unauthorized access. However, by using the app, the users accept the inherent security implications of data transmission over the internet and the World Wide Web which cannot always be guaranteed as completely secure, and therefore, there would always remain certain inherent risks regarding use of the Platform. Users are responsible for ensuring the protection of login and password records for their account.

Changes to this Privacy Policy

Please check our Privacy Policy periodically for changes. We may update this Privacy Policy to reflect changes to our information practices. We will alert you to significant changes by posting the date our policy got last updated, placing a notice on our Platform, or by sending you an email when we are required to do so by applicable law.

Complaints, Questions and Suggestions

If you have questions, suggestions, or require contacting us as per this policy, please contact us at mail to: support@fanfare.com.bd

Terms and Conditions

 

Welcome to Fmart provides access the mobile application/app to you subject to the terms and conditions (“Terms”) set out on this page. By using the app, a registered user in terms of the eligibility criteria set out herein (“User”) agree to be bound by the Terms. Please read them carefully as your continued usage of the app, you signify your agreement to be bound by these terms. If you do not want to be bound by the Terms, you must not use the app or our services.

Governing Law

These terms of service and any separate agreements whereby we provide you services shall be governed by and construed and interpreted in accordance with the applicable laws governing eCommerce in Bangladesh. Any and all actionable legal claim or proceedings arising out of, or in connection to this website, must be brought within the jurisdiction of a competent Court in Bangladesh.

 

Promotional Activity

Fmart uses various advertisements and commercials which are truthful and are not deceptive or unfair to the best of our knowledge and belief. Every user is under the obligation to go through the relevant information contained on the shop before using the service and it will be assumed that each user is aware of every piece of information provided on the shop. Images of products on the shop are for and by reference only and the actual product may vary from the corresponding image exhibited.

 

Discounts and Allowances

Discounts and allowances are reductions of the basic price of products or services. The value of the discount coupon will not be refunded on returns or exchanges after using for a successful order from fmart. Users having multiple accounts under the same Cell Phone number, or email address cannot avail the discounts or offers more than once, as is the policy. Fmart holds the right to change/revise/modify any Discount offers OR Promotional Allowances without prior notice. Customer is entitled to comply accordingly. Customers cannot avail multiple discount offers in a single order. For example if a customer uses 2X vouchers then he cannot use reward points or any other discount along with the ordered item.

Changes Terms and Conditions

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

 

World Cup 2023 Prediction & Contest Participation: Terms and Conditions

 

  1. One Device, One Account Rule:

Participants are allowed to use only one device and one account to make predictions and participate in contests on the Fanfare mobile app.

Any attempt to create multiple accounts on a single device or using multiple devices for a single account is strictly prohibited.

 

  1. User Conduct

2.1 Prohibited Activities: Participant agrees not to engage in any activity that disrupts or interferes with the Fanfare mobile app or the servers and networks connected to the app.

2.2 Content: Participants are solely responsible for the content they submit.

Fanfare reserves the right to remove any content that violates these Terms and Conditions or is otherwise deemed inappropriate.

 

  1. Eligibility:

Participants must be at least 18 years old and have the legal capacity to enter into agreements.

Employees of Fanfare and their immediate family members are not eligible to participate in predictions and contests.

 

  1. Fair Play:

Predictions should be made in a fair and honest manner, based on genuine beliefs about the outcome of the events.

Cheating, using bots, or any form of unfair practices to influence predictions or contest results is strictly prohibited and will result in immediate disqualification and potential legal action.

 

  1. Accuracy of Information:

Participants must provide accurate and up-to-date information when creating an account and making predictions.

Fanfare reserves the right to disqualify participants providing false or misleading information.

 

  1. Prizes and Rewards:

Prizes and rewards, if applicable, will be awarded as specified in the contest details.

Winners will be notified through the Fanfare app or via email. Even, winners may need to present physically to collect winning reward/s. If a winner does not respond within the specified time, the prize may be forfeited, and an alternate winner may be selected.

 

  1. Content Guidelines:

Participants are responsible for the content they submit, including predictions and comments.

Content that is offensive, discriminatory, or violates the terms of service will be removed, and the user may face automatic account suspension or ban by the system engine.

 

  1. Technical Issues:

Fanfare is not responsible for any technical malfunctions, failures, or delays in the app

Fanfare is not liable for any lost or stolen predictions, prizes, or virtual items.

 

  1. Modification of Rules:

Fanfare reserves the right to modify the rules and guidelines for predictions and contests at any time with prior notice with official declaration of specific show cause.

Participants are encouraged to review the rules periodically for any updates or changes.

 

  1. Governing Law:

These rules (T&C) are governed by and construed in accordance with the Fanfare Bangladesh Ltd. company policies.

 

Contact Us

Customer’s satisfaction is our maximum priority. We provide round the clock customer care service.

Hotline: +880 1321-177624, +880 1321-177625

Email: support@fanfare.com.bd