1.0 Privacy Policy
1.1 General
This policy covers how we treat your information (including personal information) that we collect and receive, including information related to your visit or use (including past visits or use) of our websites, emails, platforms, mobile sites, applications, other products, and/or services.
1.2 Data that we collect
When you use our shop, we collect and store your information which is provided by you from time to time. In general, you can visit the shop without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service, product, or feature on the shop.
Personal information is information about you that is personally identifiable like your name, address, email address, phone number, gender, age, billing, or credit card information and that is not otherwise publicly available. The term information shall include personal information.
When you sign up for the Platform using a third-party account like Gmail and Facebook, you will share your username, user ID, profile picture and email address.
Transaction records/data, such as details about orders and payments, bank account details, credit card account, and payment information.
Technical data, such as Internet protocol (IP) address, your login data, and version, time zone setting and location, device information, international mobile equipment identity, device identifier, IMEI, MAC address, cookies (where applicable) and other information and technology on the devices you use to access the app.
1.3 Cookies
When you use our shop. we may store some information on your mobile phone or other device used to access the app. “Cookies” are small files placed on your hard drive that assist us in providing our services. Cookies do not contain any of your personal information. We offer certain features that are only available through the use of a “cookie”. We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. Most cookies are “session cookies,” meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline/delete our cookies if your device permits, although in that case, you may not be able to use certain features on the Platform and you may be required to re-enter your password more frequently during a session. Additionally, you may encounter “cookies” or other similar devices on certain pages of the Platform that are placed by third parties. We do not control the use of cookies by third parties.
1.4 Customer Service
We may also collect data when you interact with our customer service in order to assist you and to improve the operation of the app.
1.5 How we use your data
The information that we collect is used to contact you, administer your accounts, for research, and to improve the quality and your experience of the Site and develop our present and future products and services and provide information about these products and services to you. We will not sell, share or disclose your information with any third party without your consent, except as provided for in this policy. We may disclose your information to service providers whom you may be required such information for the provisions of services selected by you
1.6 How can you edit/delete your account and information:
You have the right to correct any inaccurate or incomplete personal information that we have collected about you.
You have the right to delete your account with us and all the personal information that we have collected about you. To do this, you have to place a request by sending an email to support@fanfare.com.bd providing valid account information. We will validate your request authentication before deletion of your account. Once you have deleted your account, it will be permanently deleted and you will not be able to reactivate it. You will also not be able to retrieve any of the content or information you have added to your account. And none of your content or your information will be available anywhere on our platform.
1.7 Protection of your data
Your information that is provided to us or collected by us shall be protected in accordance with standard market practices applicable to similar businesses. Whenever you access your account information, we offer the use of a secure server. Once your information is in our possession, we adhere to our security guidelines to protect it against unauthorized access. However, by using the app, the users accept the inherent security implications of data transmission over the internet and the World Wide Web which cannot always be guaranteed as completely secure, and therefore, there would always remain certain inherent risks regarding use of the Platform. Users are responsible for ensuring the protection of login and password records for their account.
1.8 Changes to this Privacy Policy
Please check our Privacy Policy periodically for changes. We may update this Privacy Policy to reflect changes to our information practices. We will alert you to significant changes by posting the date our policy got last up dated, placing a notice on our Platform, or by sending you an email when we are required to do so by applicable law.
1.9 Complaints, Questions and Suggestions
If you have questions, suggestions, or require contacting us as per this policy, please contact us at mail to: support@fanfare.com.bd
2.0 Terms and Conditions
Welcome to Fmart provides access the mobile application/app to you subject to the terms and conditions (“Terms”) set out on this page. By using the app, a registered user in terms of the eligibility criteria set out herein (“User”) agree to be bound by the Terms. Please read them carefully as your continued usage of the app, you signify your agreement to be bound by these terms. If you do not want to be bound by the Terms, you must not use the app or our services.
2.1 Governing Law
These terms of service and any separate agreements whereby we provide you services shall be governed by and construed and interpreted in accordance with the applicable laws governing eCommerce in Bangladesh. Any and all actionable legal claim or proceedings arising out of, or in connection to this website, must be brought within the jurisdiction of a competent Court in Bangladesh.
2.2 Promotional Activity
Fmart uses various advertisements and commercials which are truthful and are not deceptive or unfair to the best of our knowledge and belief. Every user is under the obligation to go through the relevant information contained on the shop before using the service and it will be assumed that each user is aware of every piece of information provided on the shop. Images of products on the shop are for and by reference only and the actual product may vary from the corresponding image exhibited.
2.3 Discounts and Allowances
Discounts and allowances are reductions of the basic price of products or services. The value of the discount coupon will not be refunded on returns or exchanges after using for a successful order from fmart. Users having multiple accounts under the same Cell Phone number, or email address cannot avail the discounts or offers more than once, as is the policy. Fmart holds the right to change/revise/modify any Discount offers OR Promotional Allowances without prior notice. Customer is entitled to comply accordingly. Customers cannot avail multiple discount offers in a single order. For example if a customer uses 2X vouchers then he cannot use reward points or any other discount along with the ordered item.
2.4 F:Points / Reward Points
F:Point is one kind of reward point earned through using the Fanfare platform. Similar to reward points from Super Shops, e-commerce stores, or credit cards, F:Points can be used to access benefits within the Fanfare ecosystem. However, unlike other reward points, F:Points are exclusively tied to the Fanfare platform and cannot be used or transferred outside of it.
2.4.1 F:Point Restrictions:
F:Points are non-transferable. You cannot share, sell, or trade your F:Points with other individuals. Attempting to use F:Points as a form of currency or to exchange them for goods or services outside of Fanfare is strictly prohibited. Any such actions may result in penalties, including but not limited to suspension or termination of your Fanfare account.
It is also highly prohibited that Fanfare as an organization or stakeholders of Fanfare can’t buy or sell any F:point from or to anybody. Fanfare neither requests nor encourages any monetary transactions in exchange of F:points. These are reward points, earned through user activities and can only be redeemed as discounts when purchasing products or services within the Fanfare ecosystem.
2.4.2 F:Point Redemption:
You can redeem your F:Points for various benefits within the Fanfare platform, such as discounts on Fmart purchases, in-app subscription fees, or access to exclusive features. Specific redemption options and terms may apply.
Currently, a 1 (one) taka discount can be availed for every 5 (five) reward points redeemed. However, this discount rate may be changed or discontinued at any time at the sole discretion of Fanfare Bangladesh Limited.
2.4.3 F:Point Penalties:
Repeated order cancellations, product returns, or suspicious activity may result in F:Point penalties, account suspension, or termination. Fanfare reserves the right to take legal action in cases of severe or repeated violations.
2.4.4 FAQs RELATED TO F:POINTS
2.4.4.1 How can I increase my F:points (reward points)?
Fanfare always welcomes a new user by rewarding his/her registration process for updating some basic info. After successfully logged-in, there are many ways to earn/increase F:ponts, such as video monetization, winning a contest, sports prediction and referral-registration etc. Moreover, fanfare is on the way of rewarding user’s in app activities by giving F:points. We’re continually exploring new ways to reward our users.
2.4.4.2 Can I buy or sell F:points?
The buying or selling of F:point is strictly prohibited, whether to another user, an outsider, or even Fanfare itself. F:point cannot be bought or sold in any form. This facility is only for redeeming as discounts when purchasing products or services within the Fanfare ecosystem.
2.4.4.3 Can I transfer my F:points to another Fanfare user?
No, F:pont is nontransferable to anybody, this reward points can only be redeemed by you from your account.
2.4.4.4 Can I use my F:points out of Fanfare?
No, there is no way to use your F:pont anywhere other than Fanfare platform.
2.4.4.5 How can I redeem my F:points (reward points)?
There are various ways and very simple. At the time of purchasing products or services from Fmart, paying in app subscription fees, accessing some features or facilities as designed and specified only for the Fanfare app users. Generally, you are allowed to enjoy maximum 80% discount on every purchase which is subject to redeem up to 75% of the reward balance.
2.4.4.6 Will my F:points expire?
Your F:Points currently do not expire. However, we reserve the right to modify this policy in the future. We will provide ample notice of any changes.
2.4.4.7 How can I check my F:Points balance and history?
Login to your Fanfare account and click on three dots on the top-right corner, you’ll find ‘My Reward’ in the list. You’ll see your reward balance by clicking on the ‘My Reward’. For viewing the details, you have click on ‘History’.
2.4.4.8 For what reasons my F:points can be forfeited or taken back?
Any fraudulent activity, abuse, or misrepresentation related to Fanfare platform may result in the forfeiture of earned F:Points and other applicable penalties. Specially, non-human related referral and suspicious activities might lead to the revocation of F:Points. Moreover, repeated order cancellations, returning products from the point of delivery may also cause penalties. Any such actions may result in penalties, including but not limited to suspension or termination of your Fanfare account.
2.5 Cash Reward
Sometimes, Fanfare offers special opportunities for users to earn cash rewards, including through contests and game participation, content development & copyright selling, marketing/promotional collaboration, influencer/celebrity endorsement etc. Additionally, we maintain detailed records of all financial transactions, including order cancellations and refunds.
A “Cash Reward” represents any monetary value claimable by a user. Users can utilize these funds for purchases within the Fanfare ecosystem, request refunds through their original payment method, or get directly through their bank or mobile financial service or, in very exceptional cases, in cash. Vat/Tax or charges will be applied as per policy and govt rules.
Fanfare reserves the right to impose financial penalties on users who engage in abusive behavior, including:
- Unjustified returns of delivered products
- Repeated order cancellations
- Cheating, suspicious or fraudulent activity
These penalties may be imposed to deter future misconduct and recover associated costs. Fanfare maintains detailed records of all actions taken and their justifications.
Fanfare strictly prohibits fund deposit or transfer to user’s Fanfare account directly by the users. Fanfare doesn’t facilitate any direct deposit and withdrawal of funds like any financial institute or services. We are committed to transparent financial reporting and user access to transaction history.
2.6 Referral Program
Fanfare rewards its loyal userbase. Under this program any logged-in user can refer and earn easily. There is no referral limitation until this program is active, but every successful referral is subject to some conditions. Fanfare’s users can earn 50 F:points for every successful referral registration.
2.6.1 Referral Eligibility:
To participate in the Fanfare Referral Program, a user must:
- Be a registered and active Fanfare user.
- Have an active and unrestricted Fanfare account.
- Possess a unique referral code, also known as a Fanfare ID.
Users with suspended, restricted, or terminated accounts, as well as non-human entities, are ineligible for the program.
2.6.2 Referral Process:
Users share their unique referral link or code with friends and family. A successful referral occurs when the referred friend (Referee):
- Is a human being who is not a pre-existing Fanfare user.
- Accurately enters the referrer’s code during the registration process.
- Becomes an active Fanfare user by logging in at least once after one week of registration.
- Demonstrates engagement within the Fanfare app through actions such as publishing a video or post. Alternative forms of engagement may be considered at Fanfare’s discretion.
Referring non-human entities or engaging in suspicious referral activities may result in penalties, including but not limited to account suspension or termination.
2.6.3 Referral Rewards:
Referring users earn 50 F:Points for each successful referral. There is currently no limit on the number of referrals or rewards.
Any fraudulent activity, abuse, or misrepresentation related to this program is strictly prohibited and may result in legal action. Fanfare reserves the right to modify or terminate the program at any time, with or without notice.
2.6.4 FAQs RELATED TO REFERRAL PROGRAM
2.6.4.1 Is there any difference between F:Points of referral program and other programs?
No, there is no difference.
2.6.4.2 Where will I get my refer code?
Your Fanfare ID under this platform is your refer code, you’ll find it in your home page, profile page and also in the referral history page.
2.6.4.3 How many times I can refer?
There is no limit, Fanfare encourages all your referral efforts. However, each individual can only be referred once. Any attempt to refer the same person multiple times will be considered invalid.
2.6.4.4 Can I refer same person once and again?
No, any attempt to refer the same person multiple times will be considered invalid. It is strictly prohibited.
2.6.4.5 For what reasons my referral F:points can be forfeited or revoked?
Any fraudulent activity, abuse, or misrepresentation related to this program may result in the forfeiture of earned F:Points and other applicable penalties. Additionally, failure to meet referral program conditions may lead to the revocation of F:Points.
2.6.4.6 How can I check my successful referral history?
Login to your Fanfare account and click on three dots on the top-right corner, you’ll find ‘Invite Friends’ in the list. You’ll see your referral history by clicking on the ‘‘Invite Friends’’.
2.6.5 Changes Terms and Conditions
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
3.0 Fmart- An Ecommerce Marketplace
3.1 About Fmart
As part of the Fanfare social commerce platform, Fmart serves as the online marketplace, enabling seamless e-commerce operations. This platform offers dynamic, advanced features designed to empower verified brands, vendors, shops, and SMEs to showcase and sell their products directly. On the other hand, customers can easily buy their desired products directly from their trusted sellers.
Through Fmart, we aim to coordinate the buying and selling of authentic products at reasonable prices. Verified sellers manage product updates and deliveries, while customers can explore a vast array of categories.
Additionally, Fmart operates Fshop to further facilitate the availability of a wide variety of products, ensuring customers have access to an extensive selection under one roof.
3.2 Why Fmart?
At Fmart, we elevate online shopping by engaging customers through product experience videos. These videos are crucial in helping customers research, build trust, and make informed purchasing decisions.
We are proud to offer unique and authentic products at affordable prices, ensuring customers receive the best value. Additionally, customers can take advantage of their Reward Points known as ‘F:Point’, redeemable as discounts on Fmart, along with great offers and deals.
3.3 Return & Refund Policy
3.3.1 Return Policy:
This policy covers only customers who ordered products from Fmart. A customer may raise a return request to the seller for products he buys from Fmart within 24 hours of delivery. Kindly keep in note that ‘Change of Mind’ does not apply to products that have already been dispatched or delivered.
3.3.1.1 How to Return a Product:
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- Sign in to your Fanfare Account, click on “Three Dots” on the top right corner.
- Select the “Shopping Dashboard” section and click on ‘Contact Us’.
- Then ‘Create New Ticket’ form will be opened.
- Choose ‘Order Number’ from the drop-down list, then choose ‘Product Return/Exchange’ under issue type.
- Input ‘Return Product’ under the subject line.
- Write the product name and valid reason/s of return in the message section.
- Our designated team member will contact you, validate the reason and initiate necessary steps to return and refund as soon as possible but not later than 10 working days.
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A seller reserves the right to reject any return request if the reason provided is deemed invalid. And ‘Change of mind’ is not applicable for return and refund.
3.3.1.2 Valid request to return a product:
- Deliver a damaged product.
- Deliver the wrong product.
- Deliver a defective product.
- Deliver the products with missing parts.
3.3.1.3 Essentials of a valid return:
- Evidence of purchase such as order number, invoice etc.
- The product must include the original tags, user manuals, warranty cards, and all accessories.
- The product must be unused and unwashed.
- Fashion products may be tried to see if the item fits.
- To avail warranty service, please ensure to check the warranty card and the valid warranty period. The warranty does not cover damages caused by accidents or unauthorized modifications. Product returns, replacements, or repairs are subject to the terms outlined in the warranty clauses.
৩.৩.১. পণ্য ফেরত নীতি:
এই নীতিটি শুধুমাত্র সেই গ্রাহকদের জন্য যারা Fmart থেকে পণ্য ক্রয় করেছেন। একজন গ্রাহক পণ্য প্রাপ্তির ২৪ ঘন্টার মধ্যে Fmart থেকে ক্রয়কৃত পণ্যের জন্য বিক্রেতার কাছে ফেরত প্রদানের অনুরোধ করতে পারেন। অনুগ্রহপূর্বক মনে রাখবেন, যে সকল পণ্য ইতিমধ্যেই পাঠানো বা বিতরণ করা হয়েছে, সে সকল পণ্যের ক্ষেত্রে ‘মন পরিবর্তন করেছি’ ধরণের কোন কারণ প্রদর্শন প্রযোজ্য নয়।
৩.৩.১.১. কিভাবে পণ্য ফেরতের অনুরোধ করবেন
- আপনার ফ্যানফেয়ার অ্যাকাউন্টে সাইন ইন করুন, উপরের ডানদিকে কোণায় “তিনটি বিন্দু”-তে ক্লিক করুন।
- “শপিং ড্যাশবোর্ড” অংশটি নির্বাচন করুন এবং ‘আমাদের সাথে যোগাযোগ করুন’-এ চাপ দিন।
- তারপর ‘নতুন টিকিট তৈরি করুন’ ফর্ম খোলা হবে।
- ড্রপ-ডাউন তালিকা হতে ‘অর্ডার নম্বর’ দিন, তারপর ইস্যু ধরণেরর অধীনে ’পণ্য ফেরত/পরিবর্তন’ নির্বাচন করুন ।
- বিষয়ের অংশে ’পণ্য ফেরত’ লিখুন।
- বিস্তারিত তথ্যের অংশে পণ্যের নাম এবং ফেরতের গ্রহণযোগ্য এক বা একাধিক কারণ লিখুন।
- আমাদের নির্ধারিত সদস্য আপনার সাথে যোগাযোগ করবে, কারণটি যাচাই করবে এবং যত তাড়াতাড়ি সম্ভব টাকা ফেরত দেওয়ার জন্য প্রয়োজনীয় পদক্ষেপগুলি শুরু করবে, যা ১০ কার্যদিবসের মধ্যেই সম্পন্ন হবে।
প্রদত্ত কারণটি অবৈধ বলে গণ্য হলে একজন বিক্রেতা যেকোনও পণ্য ফেরতের অনুরোধ প্রত্যাখ্যান করার অধিকার সংরক্ষণ করেন। এবং ‘মন পরিবর্তন করেছি’ ধরণের কোন কারণ সরবরাহকৃত পণ্য কিংবা অর্থ ফেরতের জন্য প্রযোজ্য নয়।
৩.৩.১.২. একটি পণ্য ফেরত দেওয়ার গ্রহণযোগ্য বিষয়সমূহ:
- ক্ষতিগ্রস্থ কোন পণ্য সরবরাহ হয়ে থাকলে
- ভুল পণ্য বিতরণ করা হয়ে থাকলে
- একটি ত্রুটিপূর্ণ থাকলে
- প্রয়োজনীয় স্পেয়ার পার্টস বা কোন অংশ সরবরাহ না করা হলে
৩.৩.১.৩. একটি পণ্য ফেরতের ক্ষেত্রে আবশ্যকীয় বিষয়সমূহ:
- ক্রয়ের প্রমাণ’ যেমন অর্ডার নম্বর, ইনভয়েস ইত্যাদি।
- পণ্যটিতে অবশ্যই মূল ট্যাগ, ব্যবহারকারীর ম্যানুয়াল, ওয়ারেন্টি কার্ড এবং সমস্ত আনুষাঙ্গিক অন্তর্ভুক্ত থাকতে হবে।
- পণ্য অব্যবহৃত হতে হবে এবং ধোয়া যাবেনা.
- ফ্যাশন পণ্যগুলি শুধুমাত্র মানানসই কিনা তা দেখার চেষ্টা করা হয়ে থাকলে বিবেচিত হবে।
- ওয়ারেন্টি পরিষেবা পেতে, অনুগ্রহ করে ওয়ারেন্টি কার্ড এবং ওয়ারেন্টির সময়কাল দেখে নিশ্চিত হয়ে নিন। কোন ওয়ারেন্টি দুর্ঘটনা বা অননুমোদিত পরিবর্তন দ্বারা সৃষ্ট ক্ষতির ক্ষেত্রে প্রযোজ্য নয়। পণ্য ফেরত, পরিবর্তন, বা মেরামতের মত বিষয়গুলো ওয়ারেন্টি শর্তাবলীর সাপেক্ষে কার্যকর হয়।
3.3.2 Refund Policy:
At Fmart, we strive to ensure the timely delivery of products. However, in the event that a seller or brand is unable to fulfill their commitment, provide, or replace the product, a refund will be applicable. Refund requests will be processed under mentioned situation:
- Refund from cancelled orders: If the order is cancelled due to product unavailability and the customer has already made an advance payment against the order
- Refund from returns: Purchased products from Fmart must be returned
- Refund Time: Payment will generally be refunded within 10 working days.
- ‘Change of mind’ is not applicable for return and refund.
- Same account/payment gateway will be used for any refund. Different account (any account other than the payment source account) is not acceptable at all
3.3.2.1 How to Place a Refund Request:
- Sign in to your Fanfare Account, click on “Three Dots” on the top right corner.
- Select the “Shopping Dashboard” section and click on ‘Contact Us’.
- Then ‘Create New Ticket’ form will be opened.
- Choose ‘Order Number’ from the drop-down list, then choose ‘Refund Balance’ under issue type.
- Input ‘Refund Request’ under the subject line.
- Write the amount and valid reason/s of return in the message section.
- Our designated team member will contact you, validate the reason and initiate necessary steps to refund as soon as possible but not later than 10 working days.
৩.৩.২. অর্থ ফেরত নীতি:
Fmart-এ, আমরা পণ্যের সময়মতো ডেলিভারি নিশ্চিত করার চেষ্টা করে থাকি। যাইহোক, কোনো বিক্রেতা বা ব্র্যান্ড তাদের প্রতিশ্রুতি পূরণ করতে, পণ্য সরবরাহ করতে বা প্রতিস্থাপন করতে ব্যর্থ হলে, এই ফেরত নীতি প্রযোজ্য হবে। নিম্নে উল্লিখিত পরিস্থিতি অনুসারে ফেরত প্রক্রিয়াটি কার্যকর হবে:
- বাতিলকৃত অর্ডার থেকে ফেরত: পণ্যের না থাকার কারণে যদি অর্ডার বাতিল করা হয় এবং গ্রাহক ইতিমধ্যেই অর্ডারের বিপরীতে অগ্রিম অর্থ প্রদান করে থাকেন।
- পণ্য ফেরতের প্রেক্ষিতে অর্থ ফেরত: এই ক্ষেত্রে আমাদের Fmart হতে ক্রয়কৃত পণ্যটি অবশ্যই আগে ফেরত দিতে হবে।
- ফেরতের সময়: প্রাপ্য অর্থ সাধারণত ১০ কার্যদিবসের মধ্যে ফেরত দেওয়া হবে।
- ’মন পরিবর্তন হয়েছে’ বিষয়টি পণ্য ফেরত এবং অর্থ ফেরতের ক্ষেত্রে গ্রহনযোগ্য নয়।
- যে একাউন্ট/পেমেন্ট গেটওয়ে ব্যবহার করে অর্থ প্রদান করা হয়েছিল, শুধুমাত্র সে একাউন্ট এবং পেমেন্ট গেটওয়েতেই অর্থ ফেরত প্রদান করা হবে। ভিন্ন কোন একাউন্টে (যে পদ্ধতিতে পেমেন্ট করা হয়েছে সেটি ছাড়া অন্য কোন একাউন্টে) ফেরত প্রাপ্তির অনুরোধ কোনভাবেই গ্রহনযোগ্য নয়।
৩.৩.২.১. অর্থ ফেরতের অনুরোধ কিভাবে করবেন
- আপনার ফ্যানফেয়ার অ্যাকাউন্টে সাইন ইন করুন, উপরের ডানদিকে কোণায় “তিনটি বিন্দু”-তে ক্লিক করুন।
- “শপিং ড্যাশবোর্ড” অংশটি নির্বাচন করুন এবং ‘আমাদের সাথে যোগাযোগ করুন’-এ চাপ দিন।
- তারপর ‘নতুন টিকিট তৈরি করুন’ ফর্ম খোলা হবে।
- ড্রপ-ডাউন তালিকা হতে ‘অর্ডার নম্বর’ দিন, তারপর ইস্যু ধরণেরর অধীনে ‘রিফান্ড ব্যালেন্স’ নির্বাচন করুন ।
- বিষয়ের অংশে ‘রিফান্ড রিকোয়েস্ট’ লিখুন।
- বিস্তারিত তথ্যের অংশে ফেরতের পরিমাণ এবং এক বা একাধিক গ্রহণযোগ্য কারণ লিখুন।
- আমাদের নির্ধারিত সদস্য আপনার সাথে যোগাযোগ করবে, কারণটি যাচাই করবে এবং যত তাড়াতাড়ি সম্ভব টাকা ফেরত দেওয়ার জন্য প্রয়োজনীয় পদক্ষেপগুলি শুরু করবে, যা ১০ কার্যদিবসের মধ্যেই সম্পন্ন হবে।
3.4 FAQs RELATED TO FMART
3.4.1 How to place an order?
- At first, you have to select your desired product then add this to your cart this product
- Go to my cart, select/unselect product, increase/decrease quantity.
- Click on ‘Check out’.
- Confirm your Shipping Address (Delivery Address).
- Apply coupon discount (if any), Reward point i.e. F:point discount (if available).
- Click on the ‘Confirm Order’.
- Check the order once again and click on ‘Proceed’.
- Then payment option will appear, choose your desired payment option and click on ‘Proceed to Pay’.
- You’ll find all the secured payment gateways to make your payment.
- You’ll get a confirmation message after successfully placing the order.
3.4.2 Can I send my ordered product/s to another address?
Yes, you can send your purchased product to another address. But you have to ensure payment first before processing the order.
3.4.3 Is cash on delivery (COD) available?
Yes, COD is available, but it’s partial. For orders where reward points are redeemed for 20% or more of the order value, customers can pay the remaining balance via COD. For other orders, customers are required to pay at least 10% of the order value upfront, with the remaining 90% payable through COD.
3.4.4 Do I need to open a different account for Fmart?
No, you don’t need. If you have a Fanfare account, it’s the same account for Fmart shopping. Just log in to your Fanfare account and enjoy.
3.4.5 How does Fmart calculate delivery charges?
If you order multiple items from the same seller, the delivery charge will only be applied once. However, if you order from different sellers, the delivery charge will be applied for each seller. For example, if you purchase 5 products from 5 different shops, you will need to pay the delivery charge 5 times.
3.4.6 If I order an offered product what price should I pay?
You are required to pay the offer price of a product; the actual price of the product will not be considered in such cases.
3.4.7 I want to know more about Reward Point Redeeming Method.
Redeem method for Fmart is:
- You can redeem you reward points as discount at the time of purchasing from Fmart.
- Currently 1 (one) taka discount benefit can be availed by redeeming every 5 (five) F:points.
- You will find this discount option in the process of checking out (after confirming delivery location/shipping address).
- You are allowed to enjoy maximum 80% discount on every purchase which is subject to redeem up to 75% of the reward balance.
- The rest of the amount of the invoice amount can be paid by mobile banking service or partial COD.
3.4.8 Can I pay full amount on COD (Cash on Delivery)?
No, Fmart does not offer 100% COD. However, for orders where reward points are redeemed for 20% or more of the order value, customers can pay the remaining balance via COD. For other orders, customers are required to pay at least 10% of the order value upfront, with the remaining 90% payable through COD.
3.4.9 Is there any option of cancelling an order after making payment?
Though it is not expected, every customer has the right to change their mind. However, this must occur before the product is dispatched or fall within our return policy guidelines. Repeated order cancellations or returning products at the point of delivery may result in financial penalties.
Fanfare reserves the right to add, modify, or discontinue any policies related to Fmart operations, including return and refund policies, at its discretion.
4.0 Prediction & Contest Participation: Terms and Conditions
4.1 One Device, One Account Rule:
4.1.1 Participants are allowed to use only one device and one account to make predictions and participate in contests on the Fanfare mobile app.
4.1.2 Any attempt to create multiple accounts on a single device or using multiple devices for a single account is strictly prohibited.
4.2 User Conduct
4.2.1 Prohibited Activities: Participant agrees not to engage in any activity that disrupts or interferes with the Fanfare mobile app or the servers and networks connected to the app.
4.2.2 Content: Participants are solely responsible for the content they submit.
Fanfare reserves the right to remove any content that violates these Terms and Conditions or is otherwise deemed inappropriate.
4.3 Eligibility:
4.3.1 Participants must be at least 18 years old and have the legal capacity to enter into agreements.
4.3.2 Employees of Fanfare and their immediate family members are not eligible to participate in predictions and contests.
4.4 Fair Play:
4.4.1 Predictions should be made in a fair and honest manner, based on genuine beliefs about the outcome of the events.
4.4.2 Cheating, using bots, or any form of unfair practices to influence predictions or contest results is strictly prohibited and will result in immediate disqualification and potential legal action.
4.5 Accuracy of Information:
4.5.1 Participants must provide accurate and up-to-date information when creating an account and making predictions.
4.5.2 Fanfare reserves the right to disqualify participants providing false or misleading information.
4.6 Prizes and Rewards:
4.6.1 Prizes and rewards, if applicable, will be awarded as specified in the contest details.
4.6.2 Winners will be notified through the Fanfare app or via email. Even, winners may need to present physically to collect winning reward/s.
4.6.3 If a winner does not respond within the specified time, the prize may be forfeited, and an alternate winner may be selected.
4.7 Content Guidelines:
4.7.1 Participants are responsible for the content they submit, including predictions and comments.
4.7.2 Content that is offensive, discriminatory, or violates the terms of service will be removed, and the user may face automatic account suspension or ban by the system engine.
4.8 Technical Issues:
4.8.1 Fanfare is not responsible for any technical malfunctions, failures, or delays in the app.
4.8.2 Fanfare is not liable for any lost or stolen predictions, prizes, or virtual items.
4.9 Modification of Rules:
4.9.1 Fanfare reserves the right to modify the rules and guidelines for predictions and contests at any time with prior notice with official declaration of specific show cause.
4.9.2 Participants are encouraged to review the rules periodically for any updates or changes.
4.10 Governing Law:
These rules (T&C) are governed by and construed in accordance with the Fanfare Bangladesh Ltd. company policies.
5.0 CSAM Policy
5.1 Purpose
we are committed to creating a safe and respectful platform for all users. This policy outlines our zero-tolerance stance on Child Sexual Abuse Material (CSAM), detailing our actions to prevent, detect, and address such content.
5.2 Scope
This policy applies to all users and governs all content shared on the platform, including but not limited to text, images, videos, and links.
5.3 Prohibited Activities
The following activities are strictly prohibited
5.3.1 Creation, sharing, or distribution of CSAM: Any content that exploits or abuses children is strictly forbidden.
5.3.2 Solicitation of minors for sexual purposes: Any attempt to engage with minors in an exploitative or inappropriate manner is prohibited.
5.3.3 Links to external sources hosting CSAM.
Violations will result in immediate account termination and will be reported to the relevant authorities.
5.4 Detection and Reporting
Users are encouraged to report any suspicious content or behavior directly through the app using the ‘Report’ button. All reports are reviewed promptly by our moderation team and treated with the highest priority.
Any identified CSAM content will be removed immediately, and the associated account will be permanently banned. Verified CSAM content will be reported to the relevant authorities, including local law enforcement or organizations such as the National Center for Missing & Exploited Children (NCMEC), as required by the law.
5.5 User Education and Awareness
Fanfare is committed to educating its users about the importance of online safety and the prohibition of CSAM. Awareness campaigns and updates to our Community Guidelines ensure users are informed on recognizing violations.
5.6 Collaboration with Authorities
Fanfare actively cooperates with law enforcement and relevant organizations to ensure prompt action against CSAM and to support investigations.
5.7 Data Privacy
All reports and data related to CSAM are handled with the utmost confidentiality and shared with authorities only as the law requires.
5.8 Enforcement
Violations of this policy will result in:
5.8.1 Immediate removal of the offending content.
5.8.2 Permanent banning of the associated user account.
Fanfare reserves the right to implement additional enforcement measures as necessary to maintain the integrity and safety of the platform.
5.9 Policy Updates
This CSAM policy is reviewed and updated periodically to ensure compliance with evolving laws, standards, and best practices. Updates will be communicated to users through in-app notifications and on our website.
Contact Us
Customer’s satisfaction is our maximum priority. We provide round the clock customer care service.
Hotline: +880 1321-177624, +880 1321-177625
Email: support@fanfare.com.bd