Fmart is No #1 Marketplace in Bangladesh another amazing feature of Fanfare App . This platform-based service offers an e-commerce enablement with dynamic designed and advanced outstanding features. After having registration, verified brands, vendors, shops or SMEs can showcase and sell their products directly. Under this marketplace, our aim is to coordinate buying & selling of authentic products at a reasonable price. Update and delivery of products can be managed directly by a verified seller. On the other hand, customers can choose their desired product/s from a wide range of categories including Baby & Mom, Electronics & Appliances, Fashion & Life Style, Food & Beverage, Health & Beauty, Home Care & Cleaning, Living & Décor, Pet & Poultry, Sports & Toys, Vehicles & Parts under one roof.
Why shopping from fmart
We engage our customer’s online shopping with product experience videos. Our product videos play a key role in helping customers research, trust, and consider purchasing products. We provide unique and authentic products to our customers at affordable prices. Customers can use f.points to avail of amazing discounts from fmart with great offers and deals.
- How to order?
At first, you have to select your desired product then add this to your cart this product and pay for it.
- Can I send my order product to another address?
Yes, you can send your purchased product to another address. But you have to pay for this order from your account.
- Is cash on delivery available?
For the time being no cash on delivery. You have to pay first through our mobile banking service.
- Do I have to open a different account for Fmart?
No. You have to use the same account for Fmart shopping.
- How does Fmart calculate delivery charges?
If you order from the same seller shop delivery charge will count once. But if you order from a different seller shop delivery charge will be applicable for all seller shops. Example: You buy 5 products from 5 different shops then you have to pay 5 times the delivery charge.
- If I order an offered product which price do I have to pay?
You have to pay the offer price of a product; in this case, the actual price of the offer product will not count.
- I want to know more about redeeming method.
Redeem method for Fmart is:
– Maximum 75% use of your f:points
-The rest of the amount of any product will pay by mobile banking service
-No cash on delivery
-1 Taka equal to 5 f.points
Return & Refund Policy
This policy covers only customers who ordered products from fmart. A customer may raise a return request to the seller for products he buys from fmart within 24 hours of delivery.
Valid request to return a product:
- Deliver a damaged product.
- Deliver the wrong product.
- Deliver a defective product.
- Deliver the products with missing parts.
Essentials of a valid return:
- Evidence of purchase such as order number, invoice, etc.
- The product must include the original tags, user manuals, warranty cards, and accessories.
- The product must be unused and unwashed.
- Fashion products may be tried to see if the item fits.
- For electronic appliances & mobile phones related issues after usage or after the return policy period, please check if the product is covered under seller warranty or brand warranty.
Note: Warranty does not cover damage caused by accidents or unauthorized modifications. And the return of the product depends on seller.
Sellers are responsible for the preparation, condition and quality of products. In cases of seller delivery, sellers are responsible for delivery of the products and/or orders. Fmart shall not be liable for any loss or damage arising from your contractual relationship with the seller.
Fmart tries its best to serve user’s products but if under any circumstances, our seller or brand fails to fulfill our commitment or to provide, or replace the product then a refund will be applicable. Refund requests will be processed under mentioned situation:
- Refund from canceled orders: In case any order is canceled due to product unavailability if the customer has already made an advance payment against the order
- Refund from returns: Purchased products from our shop must be returned.
- Refund Time: Payment will generally be refunded within 10 working days.
The terms “we” and “us” refer to fmart and its affiliates, and the term “you” refers to you, the user of fmart